Culture of quality

Senior official woman and male architectural engineer talking, wearing suits and safety hats.

Management

The Price of Excellence: Understanding the Value of Quality, Part 2

Companies that strive for quality and their business goals are likely to achieve both.

Alonso Diaz Maria DiBari

March 19, 2024

Aviation incidents boeing culture of quality

Quality Headline

Onslaught of Aviation Incidents Prompt Investigations, Call for Changes

March 12, 2024

A bevy of investigations have been launched in response to recent incidents surrounding air travel in the U.S.

Man with umbrella and coat stands outside while it rains at night looking at a building.

NDT | Ethics

Nondestructive Testing: Is there an ethics problem?

A whistleblower shares his story.

Dale Norwood

March 12, 2024

I was a whistleblower who exposed fraudulent activities at Ultrasonic Research and Testing Laboratory in Dallas, Texas, back in 1991. The reaction of some people in the nondestructive testing (NDT) community surprised me since the industry is a close-knit group with many connections between individuals.

Fellow Traveler

Influence Without Authority with Stature

People respond positively to trust and confidence, and this builds a momentum of successful collaboration.

Daniel Zrymiak

December 27, 2023

The purpose of this article is to show different examples of how a quality professional can exert influence on colleagues and team members, without having direct authority over those participants.

From the Editor | Darryl Seland

Maps Have Been Helping Us for a Thousand Years

They've been helping us get where we are going for a thousand years.

Darryl Seland

June 15, 2023

The concept of the map has not been limited to just physical locations. Just think about any activity that would or should be repeated by others.

Quality 101

Building Blocks to Improve Organizational Culture

Lay out a road map to achieve organizational excellence and build a culture around it.

Hung Le Ph.D. Grace L Duffy MBA, LSSMBB

May 30, 2023

An organization should be at least at level 3, Defined Systems Approach, of the Management System Maturity Model to reap the rewards of a culture of excellence.

Face of Quality | Jim L. Smith

Organizational Culture

Workplace culture takes work but delivers value

Jim L. Smith

April 8, 2021

Even in today’s constantly evolving world, there remains a truism. Those who are more successful produce better results than many of their peers. They do it better and faster than their counterparts. This is not intuitive for everyone. It has to be developed or redefined.

Speaking of Quality | Kathy Lyall

Do employees "live" quality in all of their actions?

Kathy Lyall

August 3, 2020

A company with a highly developed culture of quality spends, on average, $350M less annually fixing mistakes than a company with a poorly developed one (Harvard Business Review, 2014).

How to Leverage QMS Software to Promote a Culture of Quality

October 25, 2019

How can a QMS help your organization to achieve a strategic culture of quality? What can you learn from the unique challenges other organizations face in different industries?

A New Year, A Solid Career

As you examine your future in quality, keep these items in mind.

January 15, 2019

The quality profession has existed for nearly three-quarters of a century. In 1946, quality professionals rallied together to create the American Society for Quality Control. Throughout the association’s 72 years, the profession has evolved as roles and responsibilities have changed and expanded.