Articles Tagged with ''process control''

Team is defined in Webster’s New World Dictionary as “joint action by a group of people in which individual interests are subordinated to group unity and efficiency.” When reading this, I am reminded of the comments from a member of one of our early teams about the challenges the team has experienced.

For a robust quality environment to exist and prosper there has to be teamwork. However, there are misunderstandings about the team of teamwork. For many organizations, it means launching and maintaining teams for isolated projects to improve various outputs.

For anyone who’s worked in product or service industries, it’s a safe bet that you’ve encountered situations in which problems, once thought to be resolved, resurfaced later.

Demonstrated by Dr. Joseph M. Juran’s Spiral of Progress, implementing quality is an evolutionary process. This point is so important that countless books and articles have been written on this subject.

It’s a rare company that doesn’t want to implement a better quality system, resulting in performance excellence for their company, employees, customers and stockholders. However, the pursuit of quality is easier said than done.

Undoubtedly, you have heard—perhaps spoke—the first two statements. You are in the business of process improvement, after all. You want to be sure you have an effective quality management system (QMS).