Certainly, quality professionals play an important role in their organization’s pursuit of improvement and customer satisfaction. However, managers must ‘walk the talk’ in pursuit of customer satisfaction.
Increasingly complex customer and regulatory compliance requirements, tighter time-to-market schedules from customers who want greater product customization, and the constant pressure on costs and pricing make aerospace manufacturing one of the most challenging businesses in the world to compete in.
For process manufacturing companies, it is a constant challenge to meet their customer’s product quality specifications, while operating as lean as possible.
Much of society has been taught to believe that failure is negative and results in the loss of much effort and resources. This is only true if we allow this thinking to become reality.
If you’re old enough to remember The Lone Ranger, Tonto and Silver (the Lone Ranger’s trusty horse) you’ll also remember the famous silver bullets. Unfortunately, silver bullets only exist in Hollywood, not in the real world. I’ve had several conversations with people whose companies are using lean transformations to pursue the magical silver bullet.
Without a doubt, quality professionals are expected to be well versed in technical skills. Proficiency with the various quality tools and techniques is paramount for the quality professional to lead their organization to performance excellence. In the current environment, that’s just not enough to be truly successful.
No matter your position at your company, have you ever asked yourself, “What are the key elements that drive outstanding performance?” Certainly, having good products and processes are among those important elements but that’s only two legs of a three-legged stool and without that third leg the stool will topple.
The digital age promises data driven decision-making that monetizes data in ways never seen before. Is your company prepared to leverage all of its data to its full benefit? Does your company recognize data as a strategic asset to be used to strengthen competitive advantages?