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According to the ASQ Quality Glossary, voice of the customer (VOC) is defined as, “The expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.” 

It’s safe to say that all quality practitioners are familiar with the control charting terms “common cause” and “special cause” variation. However, how many have really thought about their interpretations and associated action plans which could also add to variation? 

Ideagen will host its annual seminar for customers in the Middle East next month.

Chamberlain has worked for the company over the last three years, starting out as the business development manager for the HDI product line and moving quickly into the director of sales role.

The achievement of A2LA accreditation demonstrates an organization’s competence to manage and perform the activities defined by its Scope of Accreditation (A2LA Certificate # 4174.01).

QVI (Quality Vision International) announces a series of key appointments in its manufacturing, operations and service organizations.

The Certificate Scope of Approval includes: Rolls-Royce Corporation Sub-Tier, Component Measurement, and CMM Programming Supplier categories.

Attendees to learn how to do more with less, sustain results, and implement lean and Six Sigma.

It would be futile to argue that “cutting-edge” is not a popular term. Like it or not, it’s used (when used properly) to describe just about anything new or innovative.