The management systems auditing community has recently engaged in a lot of talk about how to audit a quality management system (QMS) when there are minimal requirements for documentation in the ISO 9001:2015 standard.
“If you don’t keep your quality everywhere, everyplace, that’s going to hurt you. … Quality, quality, quality.” — CHARLIE LANKTREE, CEO OF EGGLAND’S BEST
July 1, 2016
It’s been said that for quality practices to make a real impact throughout an organization, the quality mindset must start at the top.
Long-term prosperity in business is rare and decreasing. In the U.S., for example, research has shown that companies currently remain in the S&P 500 index for an average of just 18 years, down from 61 years in 1958. And it’s a similar story elsewhere in today’s dynamic, interconnected world.
Quality plays an important role in products and services for customer satisfaction and customer loyalty. Inspection is a function of quality discipline. An inspection is, most generally, an organized examination or formal evaluation activity.