Management

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In his article for Computerworld, Paul Glen recounts that when most executives have told him that their operations require more accountability what they are really saying is that they need someone to blame.

You are leading an improvement team. Leadership wants fast results. So, you and your team need new ideas fast.

During my courses preparing quality professionals to successfully take certification exams offered by American Society for Quality (ASQ), one topic that constantly comes up is the challenge of getting organizational management to support quality initiatives.

We all have goals. People and businesses—and even entire industries—make plans to achieve these goals. 

It’s been said that for quality practices to make a real impact throughout an organization, the quality mindset must start at the top. 

The challenges facing business have always been daunting but they have increased exponentially in recent years.