I hopped into my rental car in Fort Lauderdale, impressed with how much the whole process of renting a vehicle has improved from the days when it felt like you were signing your life away for a few days of local transportation.
When the subject of quality is discussed it’s a safe bet that many would suggest it needs to improve. Additionally, many consider that senior management is most responsible for that improvement.
Good products don’t just happen. Quality depends on processes, and a process approach outlines the steps for success. Like so many elements of quality, it requires methodical attention to detail and planning.
The first thing we can do to understand revolution versus evolution is to turn to the pure definition of these two words. The word evolution˜refers to the gradual development or changes in something over a period.
For several years we have been reading about the ominous skills gap. In some trades, we are teetering on the edge of the gap; in others, we have already picked up several bumps and bruises on the trip down to the bottom of the canyon.
This column may not be popular, and it may put some readers on the defensive. The focus isn’t entirely on America as it’s a global issue, but it certainly seems rampant today.
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