Management

RSS

I was recently retaught a lesson that, ironically, I teach for a living. The consulting firm I work in covers not only lean, but also consults and guides clients along with building and improving their quality management systems.

79% of organizations are still managing shop floor quality processes with spreadsheets and paper. But the truth is, to remain competitive and reduce risk across your operations, it's time to modernize your programs and say goodbye to the spreadsheets.

I was at the Delta customer service counter at LAX a couple years ago, dealing with yet another air travel fiasco from my life on the road.

Survey suggests “America’s brand remains strong in eyes of consumers.”