Management

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ASQ is the global quality knowledge network that links the best ideas, tools, and experts because it has the resources, reputation, and reach to bring together the diverse quality and continuous improvement champions that transform our world.

As Dennis Arter (ASQ Fellow member and 2014 Distinguished Service Medalist) stated in a 2014 interview, “Many organizations make the mistake of lumping policies and procedures together as ‘policiesandprocedures.’” The five years since Arter’s proclamation haven’t changed organizations’ view of the two terms.

I learned a long time ago that quality standards, issues and performance are goals people can rally around, unlike other goals like cost reduction or productivity improvement.