Articles by Jim L. Smith

A positive customer experience turns customers into advocates.

There is no better way to ensure an ample supply of pain in your life than the destructive habit of self talk. This internal commentary can profoundly affect your self-esteem.

What have you gotten used to over time that you never really meant to happen?

What gets done is what gets done now.

The shape of your life is determined by the size and shape of the container in which you hold it.

Defending new ieas against defensive reactions and resentment.

You already know what it's like to be you from the inside. Think for a moment how it would be to encounter you from the outside.

Perfectionists will try to tell you that their relentless standards drive them to levels of productivity and excellence that they could not otherwise attain. But often just the opposite is true.

If there is nothing we are striving for, nothing we really want to accomplish or change, life becomes stale and we become complacent. When this happens, we lose creative energy and drive, and we flatten out.

Chances are you can work far more effectively than you are and move yourself into an upward trend.