Greg Hutchins

“Quality built the industrial world. Trust will build the intelligent one.”

A few months ago, I gave a talk at the ASQ New Jersey Spring Quality Conference on AI Literacy in Quality. There were lots of folks, lots of engagement, and lots of questions.Why were quality professionals engaged?

My editor at Quality asked for a piece on risk management for quality professionals, but I’ll focus instead on demonstrating value and profitability, sharing insights to help you thrive in the field.

In quality for a long time, I believe in a "quality renaissance." The glory days of quality are expected to start in 2024, driven by risk. This piece explains what's happening and how you can profit, referred to as "upside risk."