Management

Management

A Real Professional

The 2013 Quality Professional of the Year is a meticulous, detail-oriented auditor who makes the audit process easier.

Bill Arbogast, our 2013 Quality Professional of the Year, almost became an architect.


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Face of Quality

Dealing with Unhappy Customers

How to cope with dissatisfied customers.

Dealing with an unhappy customer doesn’t mean the customer is always right, but dealing with customer complaints presents frontline employees the chance to show your organization really cares about treating them with respect.


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Multimedia

Videos

Podcasts

Karen Spencer, Clinkenbeard's quality manager, discusses what makes the plant stand out, advice for other plants, and looks to the future.
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Quality Magazine

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2015 April

The April 2015 edition of Quality Magazine includes this years Quality's Professional of the Year.

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