As quality professionals we should borrow from the wisdom of Charles Dickens. It is the best of times, it is the worst of times. It is the best of times because the need for continual improvement and for performance excellence is evident to quality professionals, business managers and the customers we serve.
Employee engagement has been a topic of much conversation and study in the corporate world for the past several years. It’s a phrase that has captured the attention of workplace workers, line management, HR managers and the executive suite.