Articles by Jim L. Smith

Face of Quality: Make Product Inspection a Friendly Affair

By Jim L. Smith
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Over the years I have been amazed at the discussion, sometimes not so friendly, by quality professionals and others on the subject of quality. It’s a simple word that we seem to have difficulty defining.
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Jim's Gems: What Are You Passionate About?

By Jim L. Smith
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Motivation involves making it personal and stimulating a passion for excellence.
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Jim's Gems: Persistence Pays Off

By Jim L. Smith
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Let's talk about persistence and the role it can play in success.
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Face of Quality: Make Diligent Decisions

By Jim L. Smith
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These are turbulent times. We are inundated daily by the media with bad news about the economy. We’ve heard about declining markets, job loss, home foreclosures, declining net worth and evaporating 401(k) plans. Certainly, the news is unsettling, but this country has been there before and survived, and we will overcome again!
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Jim's Gems: Resilience and Success

By Jim L. Smith
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There is a fine line between success and failure. Sometimes the difference is hard to measure.
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Jim's Gems: Facing Challenges

By Jim L. Smith
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Everyday we are faced with challenges that seemingly put roadblocks in our path. We need to train ourselves to view these challenges as opportunities.
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Face of Quality: Invest in the Future

By Jim L. Smith
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As you may have realized by now, I have a significant interest in the “human side of quality” and have written about this subject on many occasions. This topic is still on my mind, so here is some free investment advice for the future.
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Jim's Gems: Learning and Understanding

By Jim L. Smith
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Continuing to learn is fundamental to adding to our knowledge and understanding.
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Face of Quality: What is Quality Anyway?

By Jim L. Smith
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Was Joseph M. Juran or Philip B. Crosby right about the definition of quality? Is quality “fitness for use” or “conformance to requirements?” I’ve pondered this issue a lot and my simple response is yes, but only in the broadest terms. It is necessary to be more explicit.
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Jim's Gems: You Have What It Takes to Succeed

By Jim L. Smith
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Do you ever think about what it takes to be successful? Do you ever think other people are more successful because they are smarter, more "in the know" or better connected?
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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