Articles by Jim L. Smith

Jim's Gems: Challenges Make Us Stronger

By Jim L. Smith
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When the challenges we face seem to be getting more daunting, it likely means that we're making real progress. As we set challenging goals, the difficulty to succeed usually takes more effort.
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Face of Quality: Ethics of Quality

By Jim L. Smith
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Not long ago, I wrote about how important it is to take care of your customer-even when an event occurs that is beyond your control. I was recently talking to someone who commented that she “didn’t understand the relation to quality.” Because my comments really centered on ethics, to me the question was, “What do ethics have to do with quality?”
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Jim's Gems: Nuggets of Opportunity

By Jim L. Smith
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When we make a mistake, it is acceptable to perform an autopsy and think about what happened--but, then, you must quickly get over it. Understand what happened, learn from it, gain wisdom from it and become even more effective than before.
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Off-Topic: The Pareto Principle - What You May Not Know

By Jim L. Smith
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Born July 15, 1848, Vilfredo Pareto was an Italian economist, theorist and sociologist. Pareto is chiefly known for his influential theory of ruling elites. Also, he is generally credited as the father of a diagnostic tool used by all who apply the very rudiments of quality analysis.
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Jim's Gems: Do You Choose Success?

By Jim L. Smith
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The ability to achieve and succeed is part of our very nature. If we are vague about what we intend to do, the results we are likely to get will be of minimal value.
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Jim's Gems: Effort and Attitude Equal Success

By Jim L. Smith
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What happened on our previous attempts to get something done doesn’t matter much. It is more about what we do now that counts.
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Pre-Control May be the Solution

By Jim L. Smith
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Ask any machinist how statistical process control (SPC) helps him manage his processes. The response is not likely to be positive. It is not uncommon for control charts to be placed around machines and other equipment, showing a history of how certain process parameters or key process characteristics (KPCs) have been performing.
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Face of Quality: Make Product Inspection a Friendly Affair

By Jim L. Smith
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Over the years I have been amazed at the discussion, sometimes not so friendly, by quality professionals and others on the subject of quality. It’s a simple word that we seem to have difficulty defining.
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Jim's Gems: What Are You Passionate About?

By Jim L. Smith
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Motivation involves making it personal and stimulating a passion for excellence.
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Jim's Gems: Persistence Pays Off

By Jim L. Smith
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Let's talk about persistence and the role it can play in success.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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