Articles by Jim L. Smith

Jim's Gems: Surpass Expectations with the Big Picture

By Jim L. Smith
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To consistently surpass expectations and achieve higher levels of success, we must be able to see the big picture.
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Jim's Gems: A Winning Combination

By Jim L. Smith
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We seem to spend a lot of time thinking of failure (or the fear of failure) and success.
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Face of Quality: Bring Clarity to the Pursuit of Quality

By Jim L. Smith
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As quality professionals we should borrow from the wisdom of Charles Dickens. It is the best of times, it is the worst of times. It is the best of times because the need for continual improvement and for performance excellence is evident to quality professionals, business managers and the customers we serve.
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Jim's Gems: Looking Forward

By Jim L. Smith
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At times it seems that the world appears to be spinning out of control. Sometimes there seems to be no end to the distressing news happening all around us.
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Believe in Yourself

By Jim L. Smith
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What's the difference between being yourself and being your best self?
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Everyone Can Win

By Jim L. Smith
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Every day we encounter challenging situations which test our resolve. How we choose to handle these situations are extremely important.
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Little Opportunities Can Transform Us

By Jim L. Smith
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Sometimes the little opportunities seem to work out to have the biggest effect and can help transform us. Why is that?
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Jim's Gems: Over the Mountain

By Jim L. Smith
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All of us face challenges on a daily basis. How we approach those challenges might have a lot to do with the outcome. The following might be of some guiding influence.
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Face of Quality: The Rules of Employee Engagement

By Jim L. Smith
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Employee engagement has been a topic of much conversation and study in the corporate world for the past several years. It’s a phrase that has captured the attention of workplace workers, line management, HR managers and the executive suite.
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Ensure Effective Quality Audit Reports

By Jim L. Smith
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When an audit concludes, the audit team presents its findings to the auditees at a clos-ing meeting. At the closing, or before the audit team departs the facility, it is typical for the auditee’s representative to receive findings in handwritten format.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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2014 August

Check out the August 2014 edition of Quality Magazine for features!

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