Articles by Jim L. Smith

Jim's Gems: Frustration Creates Opportunity

By Jim L. Smith
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Everyone feels frustrated occasionally. However, how many times do we think of this frustration as an opportunity to create something positive out of a negative situation?
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Face of Quality: Valued Employees Get Results

By Jim L. Smith
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If you have already curtailed your employee recognition practices and rewards programs or are planning to cut them, then you need to reconsider.
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Jim's Gems: Achievers Aren't Afraid of Success

By Jim L. Smith
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Achievers concern themselves with excellence, but they do not obsess over perfection. Achievers aim for success, not perfection.
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Jim's Gems: Surpass Expectations with the Big Picture

By Jim L. Smith
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To consistently surpass expectations and achieve higher levels of success, we must be able to see the big picture.
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Jim's Gems: A Winning Combination

By Jim L. Smith
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We seem to spend a lot of time thinking of failure (or the fear of failure) and success.
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Face of Quality: Bring Clarity to the Pursuit of Quality

By Jim L. Smith
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As quality professionals we should borrow from the wisdom of Charles Dickens. It is the best of times, it is the worst of times. It is the best of times because the need for continual improvement and for performance excellence is evident to quality professionals, business managers and the customers we serve.
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Jim's Gems: Looking Forward

By Jim L. Smith
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At times it seems that the world appears to be spinning out of control. Sometimes there seems to be no end to the distressing news happening all around us.
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Believe in Yourself

By Jim L. Smith
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What's the difference between being yourself and being your best self?
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Everyone Can Win

By Jim L. Smith
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Every day we encounter challenging situations which test our resolve. How we choose to handle these situations are extremely important.
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Little Opportunities Can Transform Us

By Jim L. Smith
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Sometimes the little opportunities seem to work out to have the biggest effect and can help transform us. Why is that?
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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