Articles by Jim L. Smith

Face of Quality: Valued Employees Get Results

July 29, 2010
If you have already curtailed your employee recognition practices and rewards programs or are planning to cut them, then you need to reconsider.
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Jim's Gems: Achievers Aren't Afraid of Success

July 19, 2010
Achievers concern themselves with excellence, but they do not obsess over perfection. Achievers aim for success, not perfection.
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Jim's Gems: Surpass Expectations with the Big Picture

July 15, 2010
To consistently surpass expectations and achieve higher levels of success, we must be able to see the big picture.
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Jim's Gems: A Winning Combination

July 6, 2010
We seem to spend a lot of time thinking of failure (or the fear of failure) and success.
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Face of Quality: Bring Clarity to the Pursuit of Quality

June 30, 2010
As quality professionals we should borrow from the wisdom of Charles Dickens. It is the best of times, it is the worst of times. It is the best of times because the need for continual improvement and for performance excellence is evident to quality professionals, business managers and the customers we serve.
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Jim's Gems: Looking Forward

June 30, 2010
At times it seems that the world appears to be spinning out of control. Sometimes there seems to be no end to the distressing news happening all around us.
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Believe in Yourself

June 22, 2010
What's the difference between being yourself and being your best self?
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Everyone Can Win

June 15, 2010
Every day we encounter challenging situations which test our resolve. How we choose to handle these situations are extremely important.
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Little Opportunities Can Transform Us

June 9, 2010
Sometimes the little opportunities seem to work out to have the biggest effect and can help transform us. Why is that?
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Jim's Gems: Over the Mountain

June 2, 2010
All of us face challenges on a daily basis. How we approach those challenges might have a lot to do with the outcome. The following might be of some guiding influence.
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Multimedia

Videos

Podcasts

 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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2014 April

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