Articles by Jim L. Smith

Face of Quality: Blast the Change Process

Become a change agent to keep change from adversely affecting your team.
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Change Your Thinking

The quickest way to improve your situation is to improve the way you think about it.
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High Expectations

Instead of bowing to your previous expectations, choose to raise your expectations even higher.
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Commitment and Persistence

We can accomplish anything if we are willing to keep taking the next step when it is time to do so.
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Jim's Gems: Questions

The questions to which we're regularly exposed have a powerful influence on the direction of our lives.
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Face of Quality: The Quality Profession Continues to Evolve

The profession is moving into new areas of responsibility and expertise.
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Jim's Gems: Enjoy Your Successes

Enjoy the good things you have done and the positive result that came from your accomplishment.
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Jim's Gems: Change Creates Opportunity

With every new situation there are plenty of new opportunities.
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Face of Quality: Three Values for a Quality Culture

A quality culture is led by managers who believe their company exists to create a mutually beneficial relationship between itself, its employees and its customers
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Quality Plan Book: Improve Organizational Performance Through Quality Auditing

Organizations need to shift from compliance to performance-based auditing.
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Multimedia

Videos

Podcasts

Charles J. Hellier has been active in the technology of nondestructive testing and related quality and inspection fields since 1957. Here he talks with Quality's managing editor, Michelle Bangert, about the importance of training.
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Quality Magazine

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2014 October

Check out the October 2014 edition of Quality Magazine for features!

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The Skills Gap

What is the key to solving the so-called skills gap in the quality industry?
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