As quality professionals we should borrow from the wisdom of Charles Dickens. It is the best of times, it is the worst of times. It is the best of times because the need for continual improvement and for performance excellence is evident to quality professionals, business managers and the customers we serve.

Jim's Gems: Looking Forward

June 30, 2010

By Jim L. Smith

2 Comments

At times it seems that the world appears to be spinning out of control. Sometimes there seems to be no end to the distressing news happening all around us.

Believe in Yourself

June 22, 2010

By Jim L. Smith

One Comment

What's the difference between being yourself and being your best self?

Everyone Can Win

June 15, 2010

By Jim L. Smith

3 Comments

Every day we encounter challenging situations which test our resolve. How we choose to handle these situations are extremely important.

Little Opportunities Can Transform Us

June 9, 2010

By Jim L. Smith

3 Comments

Sometimes the little opportunities seem to work out to have the biggest effect and can help transform us. Why is that?

Jim's Gems: Over the Mountain

June 2, 2010

By Jim L. Smith

5 Comments

All of us face challenges on a daily basis. How we approach those challenges might have a lot to do with the outcome. The following might be of some guiding influence.

Face of Quality: The Rules of Employee Engagement

June 2, 2010

By Jim L. Smith

No Comments

Employee engagement has been a topic of much conversation and study in the corporate world for the past several years. It’s a phrase that has captured the attention of workplace workers, line management, HR managers and the executive suite.

Ensure Effective Quality Audit Reports

June 1, 2010

By Jim L. Smith

No Comments

When an audit concludes, the audit team presents its findings to the auditees at a clos-ing meeting. At the closing, or before the audit team departs the facility, it is typical for the auditee’s representative to receive findings in handwritten format.

Jim's Gems: Are You Meeting Expectations?

May 24, 2010

By Jim L. Smith

3 Comments

Expect the very best, and let those expectations supply the passion and the energy to help you achieve your expectations.

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A Practical Field Guide for ISO 9001:2008

The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.

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