Articles by Jim L. Smith

Face of Quality: Blast the Change Process

February 1, 2011
Become a change agent to keep change from adversely affecting your team.
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Change Your Thinking

January 31, 2011
The quickest way to improve your situation is to improve the way you think about it.
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High Expectations

January 18, 2011
Instead of bowing to your previous expectations, choose to raise your expectations even higher.
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Commitment and Persistence

January 10, 2011
We can accomplish anything if we are willing to keep taking the next step when it is time to do so.
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Jim's Gems: Questions

January 3, 2011
The questions to which we're regularly exposed have a powerful influence on the direction of our lives.
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Face of Quality: The Quality Profession Continues to Evolve

January 1, 2011
The profession is moving into new areas of responsibility and expertise.
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Jim's Gems: Enjoy Your Successes

December 14, 2010
Enjoy the good things you have done and the positive result that came from your accomplishment.
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Jim's Gems: Change Creates Opportunity

December 8, 2010
With every new situation there are plenty of new opportunities.
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Face of Quality: Three Values for a Quality Culture

December 2, 2010
A quality culture is led by managers who believe their company exists to create a mutually beneficial relationship between itself, its employees and its customers
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Quality Plan Book: Improve Organizational Performance Through Quality Auditing

December 2, 2010
Organizations need to shift from compliance to performance-based auditing.
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Multimedia

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Podcasts

 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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Quality Magazine

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2014 July

Check out the July 2014 edition of Quality Magazine for features!

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