Articles by Jim L. Smith

Everyone Can Win

Every day we encounter challenging situations which test our resolve. How we choose to handle these situations are extremely important.
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Little Opportunities Can Transform Us

Sometimes the little opportunities seem to work out to have the biggest effect and can help transform us. Why is that?
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Jim's Gems: Over the Mountain

All of us face challenges on a daily basis. How we approach those challenges might have a lot to do with the outcome. The following might be of some guiding influence.
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Face of Quality: The Rules of Employee Engagement

Employee engagement has been a topic of much conversation and study in the corporate world for the past several years. It’s a phrase that has captured the attention of workplace workers, line management, HR managers and the executive suite.
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Ensure Effective Quality Audit Reports

When an audit concludes, the audit team presents its findings to the auditees at a clos-ing meeting. At the closing, or before the audit team departs the facility, it is typical for the auditee’s representative to receive findings in handwritten format.
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Jim's Gems: Are You Meeting Expectations?

Expect the very best, and let those expectations supply the passion and the energy to help you achieve your expectations.
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Jim's Gems: Be Yourself

I found it hard to sleep last night. It was a tough day and I dedicated about half of it counseling different people with opportunities (problems) - some personal and some professional.
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Jim's Gems: Make Self Talk Work For You

Our expectation have an influence on every action we take. In every result we obtain, our expectations play a significant role.
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Jim's Gems: What Direction Do You Choose?

Our life will travel in some direction today as the result of our thoughts and actions. What direction will that be?

Don't miss Jim's Weekly Quote available only to mobile taggers through August 2010!
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Face of Quality: Create Organizational Reliability

Understanding and commitment is required to do things right the first time.
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Multimedia

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Podcasts

 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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Quality Magazine

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2014 September

Check out the September 2014 edition of Quality Magazine for features!

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The Skills Gap

What is the key to solving the so-called skills gap in the quality industry?
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