Bob Ferrone specializes in integrating industrial design, engineering, quality, manufacturing and environmental management systems for improving environmental and economic performance.
Previously, I discussed my concerns about organizations not properly managing corrective actions or process variation. While corrective actions were covered before, this piece focuses on variation.
For decades, quality has been treated as something that sits alongside production rather than as an integral part of it. Most organizations invest in quality primarily to avoid failure: recalls, regulatory findings, customer complaints, and brand damage.
I admit, first things first does make sense to me. In particular, I like it because it places a priority on the basics. You have to crawl before you walk, walk before you run.
Tom Miller is a purchasing quality and project management leader with decades of success in the automotive arena. He's also implemented the APQP system currently utilized within the Ford Motor Company and he wrote an article recently for Quality on the subject of APQP.
Lou Ann Lathrop is an ASQ fellow, ASQ board of directors’ treasurer for 2025, and past chair of ASQ Automotive Division. She also recently wrote an article for Quality about Dr. Deming's teachings.
Checklists play an important role in maintaining consistency, compliance, and traceability. They offer structure and ensure activities are carried out with discipline.
I was giving a presentation on my journey in quality and the automotive industry to a university class that was studying quality methods the other day.
A huge part of any Lean transformation is getting your team fired up about a mission, aligned on problem-solving, and hardest of all, actually working together.