The shortest distance between two points is a straight line. According to Ty Webb, “The shortest distance between two points is a straight line…in the opposite direction.”
Successful management and leadership of the quality department for an organization involves an integrated approach that includes a communication network that extends both horizontally and vertically within the organization as well as outward to customers and suppliers.
Northrop Grumman Corporation celebrated the outstanding contributions and achievements made by women from across the defense sector at a ceremony held at the Imperial War Muse-um in London.
John Jennings describes how he once had to deal with an unusual problem. A pregnant employee came to him and said that a coworker put a curse on her unborn child. He asked the other coworker, did you put a curse? When the coworker said yes, he told them, “You have to take it off.” So they did.
With its racing debut in 2016, Haas F1 Team is the first American Formula One team to hit the circuit since 1986. Founded by Gene Haas, the team is based in Kannapolis, NC. Haas is the founder of Haas Automation, the largest CNC machine tool builder in North America, and he is the chairman of Haas F1 Team.
Certainly, quality professionals play an important role in their organization’s pursuit of improvement and customer satisfaction. However, managers must ‘walk the talk’ in pursuit of customer satisfaction.