Quality data is essential for optimizing manufacturing processes. But too much data can overwhelm the people using it. Learn to find the right balance in your sampling frequency. 

In late September 2018, NBC began televising “New Amsterdam,” a medical drama inspired by Dr. Eric Manheimer’s memoir, “Twelve Patients: Life and Death at Bellevue Hospital,” and his 15 years as medical director there. 

The truck was already loaded and ready to be delivered to an important customer when a quality issue came to light. When the operations leader found out about the problem, he quickly arranged a solution.

Operators are on the front line of quality, and their engagement with your quality management software is essential to ensuring the product they are producing is the best it can be.

Successful management and leadership of the quality department for an organization involves an integrated approach that includes a communication network that extends both horizontally and vertically within the organization as well as outward to customers and suppliers.

John Jennings describes how he once had to deal with an unusual problem. A pregnant employee came to him and said that a coworker put a curse on her unborn child. He asked the other coworker, did you put a curse? When the coworker said yes, he told them, “You have to take it off.” So they did.

Voice of the Customer (VoC): Enhance Quality by Capturing Stated, Implied and Silent Needs is the first in a series of Insight Reports dedicated to helping you improve your quality management by mastering the Voice of the Customer methods.

Are you knowledgeable about the latest quality management technology trends?

There are three major triggers for new policy creation or policy amendment:

Almost 30 years ago the Construction Industry Institute (CII) researched the “Costs of Quality Deviations in Design and Construction,” and concluded that, “The average cost of rework on industrial projects exceeds 12%.” Design deviations accounted for about 80% of the increased cost and construction deviations only 20%.