In a recent quality management class, group discussion centered on frustration in the workplace resulting from lack of appropriate employee recognition. Several people recounted how disappointing it was to go “above and beyond” only to find there was little appreciation for what was accomplished.

What do you call a leader with no followers? A guy taking a walk. It is a line from The West Wing that I often think about. Within the context of the scene and the character, it is a response to a potential loss of leadership. 

Business leaders have long realized that creativity leads to innovation, which is a key ingredient to achieving success. They recognize that innovation is the most important single skill that an organization can possess if it is to remain competitive. 

Throughout my career I have seen the power in recognizing people’s efforts. Additionally, numerous studies have shown that when people feel appreciated and get recognized, they are more engaged, motivated, and productive. 

When manufacturers are faced with responding to a major market or global disruption, it’s natural to focus on the daily details of quality and operational management. But to ensure resilience for the next disruption, you must take a step back and look at the bigger picture. 

In a recent gathering of quality professionals, the subject of unsuccessful change implementation surfaced. Most people understand change is necessary for survival, but in this era it is happening at an unprecedented, almost vertical rate. The bottom line though is that change is uncomfortable for most and it is common for people to resist change.

With great uncertainty comes great reward. If you’ve planned for the unknown, when something unexpected happens you’ll be that much more prepared. 

Kelly Allan has seen many examples of continual improvement gone awry. He offers this cautionary tale from a client.

We need to carefully consider each commitment before making it. After deciding to make the commitment, create a plan and move toward the goal.  

The state of the quality profession may have changed in 2020, but some issues remain evergreen.