Most people have heard the phrase, “What gets measured gets done”; however, more than that, organizational excellence comes from having clear world-class performance measures that are consistently achieved.
In many production settings, machine operators are tasked with monitoring processes by taking samples and making adjustments as needed to maintain productivity. However, there's a question worth exploring: What if ignoring these data-driven adjustments and allowing the process to continue unchanged is a better strategy?
Paul Critchley, president of New England Lean Consulting, discusses Lean principles at the Quality Show South in Nashville this May. Learn how to leverage Lean for business growth in his session, "Wicked Good Leadership."
Change management is a process for ensuring that the people affected by change understand the nature of the change and the reasons for it. Successful change management is an all-hands-on-deck activity.
This column continues the discussion on delivering the best effort to break through roadblocks as we journey through life. If you haven’t had the chance to read my previous column, I would encourage you to do so.