Before I get into the focus of this column, I’d venture to guess that many quality professionals reading this column’s title did an about take thinking this guy has lost his mind. To discover the real intent, read on…
Manufacturing has changed meaningfully over the past two decades. Once rare, women in technical, operational, and leadership roles are now increasingly visible across the industry.
I have had numerous bosses over my 40+ year career. A few were great, most were good, and several were terrible. Coinciding with my career has been the opportunity to serve as a member leader (aka volunteer) for ASQ, something I have done continuously since 1992.
Autonomous agents can process and interpret common questions about a manufacturer’s products, services, or policies across different channels, including live chat and email.
As professors Hirotaka Takeuchi and John Quelch stated in their famous Harvard Business Review article, “Quality is more than making a good product,” emphasizing that in manufacturing, excellent customer service and support are just as crucial as the product itself.
Up until the early 2000s, metrology was mostly a pen-and-paper-based profession. Inspection reports, machine data, and charts were all hand-recorded, often scattered across departments. Data existed, but analyzing trends over time was slow, error-prone, and sometimes just impossible, making it fully disconnected from decision-making.
Our 2026 Quality Rookie of the Year is a rising star in the field. With his interest in AI, continuous improvement, and sustainability, Sainyam Arora has made the quality industry better.
Every manufactured product, from a smartphone component to a commercial aircraft, relies on precise dimensional accuracy. Even small deviations from the intended design can lead to assembly problems, performance issues, or product failure.