Jim L. Smith

With every new situation there are plenty of new opportunities.

A quality culture is led by managers who believe their company exists to create a mutually beneficial relationship between itself, its employees and its customers

Organizations need to shift from compliance to performance-based auditing.

Don't let anyone or anything else control something as critically important as your attitude.

We should consider the consequences before we act, and choose those actions that will deliver the consequences we desire.

The best way to accomplish something is to just do it.

The greatest difficulty we must overcome is convincing ourselves to get started.

Establishing an effective quality culture is a journey, not a destination.

There is tremendous power in the repetition of our thoughts and actions.

Life is constantly changing, and in those changes come opportunity.