Jim L. Smith

Achievers concern themselves with excellence, but they do not obsess over perfection. Achievers aim for success, not perfection.

To consistently surpass expectations and achieve higher levels of success, we must be able to see the big picture.

We seem to spend a lot of time thinking of failure (or the fear of failure) and success.

As quality professionals we should borrow from the wisdom of Charles Dickens. It is the best of times, it is the worst of times. It is the best of times because the need for continual improvement and for performance excellence is evident to quality professionals, business managers and the customers we serve.

At times it seems that the world appears to be spinning out of control. Sometimes there seems to be no end to the distressing news happening all around us.

What's the difference between being yourself and being your best self?

Every day we encounter challenging situations which test our resolve. How we choose to handle these situations are extremely important.

Sometimes the little opportunities seem to work out to have the biggest effect and can help transform us. Why is that?

All of us face challenges on a daily basis. How we approach those challenges might have a lot to do with the outcome. The following might be of some guiding influence.

Employee engagement has been a topic of much conversation and study in the corporate world for the past several years. It’s a phrase that has captured the attention of workplace workers, line management, HR managers and the executive suite.