Most organizations have discovered that their future success hinges on reinventing themselves as a lowest-cost producer. One of the keys is to focus on actions that can impact real costs every day.

Do quality certifications matter? It depends on who you ask.

Most organizations have discovered that their future success hinges on reinventing themselves as a lowest-cost producer. One of the keys is to focus on actions that can impact real costs every day.

Dealing with customer complaints presents a “moment of truth” in which frontline employees have one chance to provide a lasting impression that your organization really cares about treating them fairly and with respect.

We should be more than adequately prepared to put forth an economic case for quality.

In an age defined by technological innovations, creativity is prized more than ever. However, where does creativity originate? 

There is a lot of attention given to the growth of automation, specifically to robotics and artificial intelligence (AI), and its potential impact on the economy and the work force, current and future.

How can better measures and a better understanding of product and process quality improve compliance?

When talking about processes and innovation it’s easy to confuse ‘process innovation’ and ‘innovation process.’ Both are important elements of a thriving organization, and it’s important to understand the differences and utilize each of them effectively.

What has happened to the quality professional? For some time, we have begun to talk and act more like part of the financial department rather than quality assurance.