It’s a rare company that doesn’t want to implement a better quality system, resulting in performance excellence for their company, employees, customers and stockholders. However, the pursuit of quality is easier said than done.
If you ever get a chance to watch an aircraft being built, take it. Walking through the aircraft hangar at Northrop Grumman’s Palmdale, CA, facility, you will see two unmanned aircraft, each with a 130-foot wingspan, parked behind yellow tape. The scale of the aircraft and the desert setting make it feel like a movie set.
If you subscribe to Quality, it seems safe to assume that quality is a priority for you. But even when it is a priority, achieving high levels of quality is an ongoing challenge that requires effort from every member of the organization every day.
Although quality managers are usually seen as the stewards of products that meet specifications and processes that don’t fail, what they’re really interested in is performance -- helping people and machines work together to make things easier, better, faster and less expensive.
When people use the word “Quality,” it’s usually as a synonym for “good.” Many brands tout their products as “high quality” or “superior quality” in just this way without really defining what the characteristics of “Quality” are, and we’re more likely to see it in marketing material than in integral business process or policy documents.
Quality doesn’t just happen. It doesn’t come as a result of just the corner office, but of countless people in the organization. Achievement of a robust quality culture is an outcome of the combined efforts of the minds and hearts of everyone working together toward a common cause.
Traditionally, the beginning of a new year is a time of renewed energy, when people and businesses strive to improve upon the previous year and take stock of their processes. What’s working and what’s not working? Above all, what needs to change?
The Quality Show, launched in 2015, is a 3-day tradeshow dedicated to connecting quality manufacturing professionals with process improvement vendors for all things QUALITY. Thousands of manufacturing professionals and engineers come to network, attend education sessions and take home actionable solutions that can improve quality in your manufacturing planning.