When faced with most problems dealing with processes, products, or service, quality professionals typically implement two types of remedial actions which were handed down to us by experts like Dr. Joseph M. Juran, Dr. Frank Gryna, et al. “Control of nonconforming product” and “root cause analysis with corrective action” are two separate and essential processes.
Successful companies depend on high quality. Without it, all other elements of a business fall away. Each year, we recognize companies that place a high priority on quality and provide examples of how they achieve these results. The Quality Leadership 100 offers a closer look at companies making quality a priority.
K-I-S-S. It’s a pneumonic device. Crude but effective, it helps us remember to keep things manageable. But, as we all know, many times the ease or difficulty of a situation is not up to us. Hence, the Cynefin model.
Let's look back at some of Quality's anniversaries.
January 3, 2017
With 2017 upon us, “Speaking of Quality” will take a look back to a few of quality’s anniversaries. Three particular anniversary years stand out as monumental for the advancement of quality methodology and in unifying the community.