CONCORD, MA — Hitachi High-Tech Analytical Science Americas Inc.'s calibration laboratory received the American Association for Laboratory Accreditation (A2LA) for its Optical Emission Spectroscopy (OES) product line.
Calibration laboratories that receive the A2LA accreditation are held to the highest standards published by the Organization for Standardization (ISO) meaning that they meet requirements for competence of testing and calibration laboratories covered under ISO 17025. Hitachi High-Tech’s calibration laboratory is currently the only manufacturer of OES equipment to hold an A2LA qualification within the United States.
This recent A2LA certification for OES instrumentation was strategically sought to strengthen and expand on the Hitachi High-Tech’s calibration laboratory located in Concord, MA. This accreditation compliments its existing A2LA accreditation for X-ray fluorescence (XRF) coating thickness instruments where they have been compliant with A2LA since 2013.
Hitachi High-Tech's recent move to obtain a supplemental accreditation is also significant because in 2015 Hitachi High-Tech (formerly Oxford Instruments Industrial Analysis) restructured to bring all service of the OES products they manufactured in-house. This approach was deliberate to directly influence and foster an improved customer experience. This restructure brought a significant addition to the U.S. based facility through increased personnel with years of OES expertise to the Concord laboratory enabling Hitachi High-Tech to better listen to, and fulfill customer’s needs.
Kelly Marchand, customer support manager, Americas added, “By achieving this recent A2LA accreditation we continue to build on a center of excellence for service and calibration at the Concord facility. We want our customers to know that we are devoted to providing tests that adhere to industry standards and that we are committed to ensure accurate and reliable analysis especially for those of our partners who require extreme precision in analysis for advanced manufacturing. We are dedicated to differentiate Hitachi High-Tech’s service capabilities from our competitors by continuously pursuing new ways to be better.”
For more information, visit hitachi-hightech.com.